At Grainger, I added value to the user experience team by designing and prototyping user-centered interfaces that improved task completion and overall satisfaction. I enhanced key touchpoints like onboarding and forms to reduce drop-offs and improve clarity. I also joined a special cross-functional team tasked with redesigning a web app into a mobile-first experience, where I helped translate complex workflows into intuitive, touch-friendly interfaces. By collaborating with information architects and developers, I refined interaction patterns and ensured a seamless, consistent user experience across platforms.